Pillars of Excellence

The Barometer of Our Success

Liberty Lutheran is an organization that measures its achievements against exacting standards for service, product innovation, fiscal responsibility, and faith-based leadership.

These standards, which we call our Pillars of Excellence, advance Liberty’s efforts to be an observant and adaptable organization, and lead to impactful and measureable results that continually strengthen and enrich all the lives we touch, including senior adults, vulnerable individuals, employees, and faith-based partners.

Our Pillars of Excellence are:

  • Excellence in Internal Customer Service

    Our Commitment: An organizational culture that continually encourages professional growth, job satisfaction, and cooperation and support among employees.

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  • Excellence in External Customer Service

    Our Commitment: An organizational culture that espouses service which is timely, welcoming and respectful, as well as anticipates, meets and/or exceeds customer expectations.

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  • Excellence in Product Innovation

    Our Commitment: An organizational culture that is responsive to changes, trends, and the diverse needs of customers.

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  • Excellence in Solvency and Growth

    Our Commitment: An organizational culture that is predicated on an efficient, sustainable business approach while seeking to continually enhance financial performance and make funds available for innovation.

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  • Excellence at a Faith-based Leader

    Our Commitment: An organizational culture that collaborates with faith-based and civic partners to build and strengthen caring communities of people.

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Corporate

267-464-7700

Artman

215-643-6333

The Hearth at Drexel

610-664-5967

Paul's Run

215-934-3009

Lutheran Congregational Services

610-425-2981

Becoming Center

215-643-9908

West Philadelphia Senior Community Center

215-386-0379

Liberty at Home

844-651-5111

Liberty Hospice

844-651-5111