Pillars of Excellence
The Barometer of Our Success
Liberty Lutheran is an organization that measures its achievements against exacting standards for service, product innovation, fiscal responsibility, and faith-based leadership.
These standards, which we call our Pillars of Excellence, advance Liberty’s efforts to be an observant and adaptable organization, and lead to impactful and measureable results that continually strengthen and enrich all the lives we touch, including senior adults, vulnerable individuals, employees, and faith-based partners.
Our Pillars of Excellence are:
Excellence in Internal Customer Service
Our Commitment: An organizational culture that continually encourages professional growth, job satisfaction, and cooperation and support among employees.Close
Excellence in External Customer Service
Our Commitment: An organizational culture that espouses service which is timely, welcoming and respectful, as well as anticipates, meets and/or exceeds customer expectations.Close
Excellence in Product Innovation
Our Commitment: An organizational culture that is responsive to changes, trends, and the diverse needs of customers.Close
Excellence in Solvency and Growth
Our Commitment: An organizational culture that is predicated on an efficient, sustainable business approach while seeking to continually enhance financial performance and make funds available for innovation.Close
Excellence as a Faith-based Leader
Our Commitment: An organizational culture that collaborates with faith-based and civic partners to build and strengthen caring communities of people.Close